Privacy Policy

Privacy Policy

Data Protection & User Confidentiality Standards

01. Commitment to Privacy

At Oxbury Warehouse, we recognize that your personal information is private. This policy outlines how we collect, use, and safeguard the data you provide while shopping at our London and Brampton showrooms or through our digital platforms. We operate in strict accordance with Ontario’s Freedom of Information and Protection of Privacy Act and the federal PIPEDA standards.

02. Information Collection

We collect information necessary to fulfill your appliance orders and provide professional delivery services. This includes:

  • Contact Details: Name, delivery address, phone number, and email.
  • Transaction Data: Payment history and appliance serial numbers.
  • Technical Data: IP addresses and browsing behavior for website optimization.

03. Use of Personal Information

Your data is used exclusively for operational purposes. This includes scheduling deliveries, processing warranty claims, and notifying you of significant recalls or safety updates related to your purchased appliances. Oxbury Warehouse does not sell or rent customer lists to third-party marketing firms. Your information remains within our secure internal ecosystem.

04. Financial Data Security

All credit card transactions are processed through encrypted, PCI-compliant merchant gateways. We do not store full credit card numbers or CVV codes on our local warehouse servers. For E-transfers and cash transactions, financial records are stored in secured accounting databases with restricted access, ensuring your financial footprint is protected against unauthorized access.

05. Third-Party Logistics Disclosure

To facilitate efficient delivery across Ontario, we may share your name, address, and contact number with our authorized third-party logistics partners. These partners are contractually bound to use your information only for the purpose of completing the delivery and are prohibited from using your data for any other secondary purpose.

06. Cookies and Tracking

Our website utilizes "cookies" to enhance your user experience, such as remembering items in your cart. You may choose to disable cookies in your browser settings; however, this may limit certain functionalities of our online inventory portal. We use these analytics to better understand which appliance categories are in high demand, allowing us to source better liquidation deals for our customers.

07. Data Retention & Deletion

We retain transaction records for a period required by Canadian tax law and for the duration of any applicable functional warranties. If you wish to have your contact information removed from our promotional mailing list, you may "Unsubscribe" at any time via the link provided in our emails or by contacting our warehouse management directly.

08. Contact Our Privacy Officer

If you have questions regarding our handling of your data or wish to request access to the personal information we have on file for you, please contact our administrative office at our London, Ontario location. We are committed to resolving any privacy concerns with transparency and speed.